Senior Account Manager (Shield Account)


Senior Account Manager (Shield Account)


Our client, a leading Digital Marketing Agency In Durban is looking for a Senior Account Manager

Must Have:
• 2-5 years client service experience in an agency environment with experience in managing/ working with teams.
• Experience in marketing to consumers inclusive of the digital context
• Relevant tertiary qualification, aligned to Marketing, Media, Communications
• Project Management and Digital training a plus
• Comprehensive understanding of BTL/ATL/TTL
• Understand digital technologies and their application, including search, websites, social media and mobile
• Full understanding of the strengths of different media
• In-Depth knowledge of marketing intelligence, budgeting and financial processes

Client & Agency Relationships
• Builds and maintains close client relationships, understanding their business objectives at all levels
• Ambassador for Company’s best interests in dealings with other agencies
• Identifying opportunities to cross sell and upsell services and drive revenue targets
• Proactive approach to growing the client and driving best practice in all that we do

Project Management
• Accountable for the compilation and delivery of clear briefs to internal departments, aligned to client's needs
• Constant overviewing of projects in the system in brand portfolio
• Driving larger projects/work streams
• Acting as a daily escalation point for resolving project issues
• Understanding and questioning legalities on work and assisting with resolution thereof
• Improving work processes to drive efficiency
• Managing consistent job health on Magnetic,
• Opening, managing, and closing tasks / jobs on Magnetic
• Allocating of tasks in line with Cost Estimates on Magnetic
• Ensuring all teams are tracking time on Magnetic for any active job on a weekly basis
• Oversees the central filing system

Financial Management
• Managing overall client budgets and retainers
• Driving business growth through diligent financial and forecast reporting
• Stringent management of Age Analysis and ensuring all invoices are within terms
• Driving resolution any invoices out of terms proactively
• Preparation for monthly WIP meetings
• Attendance of WIP meetings and driving resolution of any issues arising in WIP meetings

• Translating knowledge of digital/industry developments to drive client aspirations into strategies
• Working closely with internal team to drive relevant strategy
• Ultimately responsible for the delivery of any strategy in collaboration with internal team and under supervision of AD / CSD / BUD
• Developing Digital/TTL plans, aligned with client strategy

• Interpreting insight tools (e.g. BrandsEye, Facebook Insights, Social Bakers and Google Analytics)
• Completion of all monthly and campaign reporting and ensuring internal team has completed.
• Liaising and driving third party agencies to ensure timeous submission of reporting to client
• Ensuring necessary reports are complete, checked and approved before being sent to client

Salary: R 25K – R 35K


Contact Person: Jessie Buxton

Tel: 031 303 6225

Email Address: