Call Centre Agent x 3

Position:

Call Centre Agent x 3

Description:

Our client, a leading Timeshare Leisure Company, is looking for Call Centre Agents

Must Have:
• Matric
• Speak Afrikaans
• Strong Customer Service skills
• Computer Literate

Responsibilities:
• Complaint and query resolution
• Explain of club products
• Liaison with share blocks and various other structures within the company
• To liaise with members, with the purpose of resolving queries to finality should they engage in written/ email or fax correspondence with the company
• To attend to the following specialist functions:
• CRM process
• Nedbank clients, attending to incoming and outgoing calls
• Arrivals, sending arrival reports to respective resorts and confirming arrivals etc…
• Sorting out double bookings
• Walk in clients

Salary: R 6500 + Comm

Contact:

Contact Person: Tracy-Jayne Tomlinson

Tel: 031 303 6225

Email Address: tracy@schlemmer.co.za

Call Centre Manager

Position:

Call Centre Manager

Description:

Our client, a holiday Timeshare Company, is looking for a Call Centre Manager

Responsibilities:
To manage Size of call centre – 9 staff / agents
International / National call Centre focusing on Holiday Timeshare
Will manage a team of Call Centre Agents who will contact existing customers
Working hours – 8 to 16:30 (normal working hours)

Salary: R 20K – R 25K

Contact:

Contact Person: Tracy-Jayne Tomlinson

Tel: 031 303 6225

Email Address: tracy@schlemmer.co.za

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