Customer Service Representative

Position:

Customer Service Representative

Description:

Our client, an Electronics Manufacturer in Pinetown, is looking for Customer Service Representative

Must Have:
• Qualification in Business Administration / Commerce (NQF LEVEL 4)
• Must have Syspro experience
• Min 2 years working knowledge of an MRP system
• Pastel, Excel, Syspro
• Communication skills, managing customers, finance skills, planning and expediting

Responsabilities:
• Manage MRP and provide the buyer with accurate material requirement in line with orders and forecast and quotes
• Effectively communicate with customers on all matters including delivery commitments
• Troubleshoot and mitigate any potential issues that may impact delivery
• Provide customers with updated quotes on all repeat jobs
• Provide Sales with costed BOMs as and when required
• Verify that orders are loaded and invoiced at the correct price including additional costs such as delivery fees, tooling cost etc
• Ensure that relevant data packs and or samples are available for issuing with job cards
• Manage product change notes and revision changes
• Expedite any priority jobs in line with promised delivery dates
• Escalate any problems to senior management that will affect delivery dates
• Create a rough cut production schedule by allocating the sales orders into the relevant month and week based on availability of parts and commitments by production
• Effectively manage the open sales order book , follow up on any items preventing the closure of the sales order
• Provide a support role to Sales
• Loading BOMS onto MRP as and when required
• Initiating manufacturing orders
• Provide material requirement for orders and forecasts
• Reconcile forecasts against orders, highlighting shortfalls
• Maintain BOMS and engineering changes
• Support sales expediter and Config clerk
• Continuously assess effectiveness of MRP system
• Measure stock accuracy
• Report on excess and slow moving inventory
• Assess competency of all MRP users and retrain as and when required

Salary: R15K – R18K CTC pm

Contact:

Contact Person: Tracy-Jayne Tomlinson

Tel: 031 303 6225

Email Address: tracy@schlemmer.co.za

Commercial Manager

Position:

Commercial Manager

Description:

Our client, a well established Packaging & Labelling Company is looking for Commercial Manager

Must Have:
• relevant Bachelor’s Degree is required with a minimum of 4-5 years’ experience on commercial management, financial analysis and business processes, reporting and documenting
• Previous work experience in a manufacturing environment is advantageous
• Candidates who have completed their studies must have strong people management skills and performance manage by process and statistical reporting
• Experience in delivering timeous and accurate management information in a challenging and dynamic commercial environment
• Good broad understanding of business processes and controls
• Good appreciation of IT Systems and implementation skills
• Have the ability to take a top-to-bottom view but also have a hands-on approach.
• A very computerized financial and analytical individual
• High level business acumen, familiar with financial IT and software/computer platforms,
• Project Management
• Strong communication, inter-personal, leadership and business skills
• Good team skills to work on group projects and other collaborative efforts
• Familiarity with database concepts, data structures, and the use of advanced reporting tools
• Planning and working flexibly to a deadline
• Creative problem-solving skills, work well with minimal supervision, detail-oriented, highly organized and dependable
• Self-motivated person who takes the initiative to assume responsibility and ownership to obtain resolution
• Skill in analyzing and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures
• Ability to analyze comprehensive business processes, perform in-depth work analyses and develop computer-generated flow charts

Responsabilities:
Estimating
• Plays a strategic role in analysing pricing models against competitor pricing and align competitive estimating standards in conjunction with the Estimating team and Production performance capability
• Develop estimating standards which accurately reflect production capabilities
• Assess annual financial hourly rate recovery model and implements estimating hourly rates that will ensure recovery of overheads and maintain market competitiveness in prices quoted
• Review pricing to generate sales
• To facilitate customer price increases ensuring price lists are updated timeously to ensure raw material costs are contained and profit targets are achieved

Costing
• Conduct analysis on throughput sales and material usage by product and press to identify strategic focus areas for improvement
• Analyse all job costing, consumable usage, stock write offs and transport costs to turnover on a monthly basis and compares to monthly income statement to determine alignment or address discrepancies
• Analyse and signs off all jobs in terms of the estimated price, the actual price incurred and the invoiced price (Done via the ‘Jobs Completed Summary’ report.)
• Evaluates Work In Progress (WIP) schedules on a monthly basis for financial management accounts

Procurement
• Responsible for strategic procurement to ensure budgeted material percentage is achieved
• Negotiate competitive pricing, terms and rebates with suppliers and manage key supplier performance to ensure that deliveries dates meet required expectations
• Develops and reviews purchasing strategy with Buyer maximising opportunities for cost savings
• working closely with suppliers and customers to improve operations and reduce costs.
• Ensure purchasing incorporates a combination of best price, quality and service from suppliers
• Manage and ensure that agreed supplier price changes are updated on Prism MIS system timeously
• Analyse, investigate and approve Account Supplier queries for payment ensuring corrective action procedures are in place and agreed to by the responsible parties
• Participate in Group Procurement reviews and cost reduction exercises
• Responsible for BEEE compliance

Stock Management:
Raw Material Warehouse
• Management of raw material stock and WIP in line with budgets Effective management of obsolete or slow moving stock
• Manage the stores function to ensure that stock is issued timeously to support an uninterrupted flow of production
• Monitoring raw material and stock take reports
• Ensure optimum raw materials stock levels
• Manage the security and storage of raw materials as per the procedure manual
• Ensure and monitor procedures for accurate receipting, storage and issue of raw materials to production
• Ensure that regular stock takes are conducted according to IFRS audit standards
• Ensure physical stock count variances are fully investigated and counter measures put in place before signing off any variance discrepancies
• Analyse and strategize on high risk of obsolesce raw material items and identifies possible opportunities to use or sell to minimise write off cost

Finished Goods Stores
• Determine, agree and enforce business principles for warehousing of finished goods
• Ensure service level agreements / contracts are in place for all stock holding customers and agreements are enforced at order entry stage.
• Oversee that team that manages that sales orders are executed on time, and ensure that;
o Finished goods stock items and quantities are accurately recorded on prism management information system
o Maintain sufficient stock levels to meet customer sales orders and to manage re-orders and reprints
o Sales orders are timeously delivered and reported on
o All delivered sales orders have signed delivery notes
• Ensure that regular stock takes are conducted according to IFRS audit standards

Customer Service
• Develop a high performing service team culture that prioritises the customer experience and focus on team work, service excellence and ownership for resolving customer issues
• Create a customer service excellence environment through developing a CSR training programme
• Challenge the status quo in order to achieve a culture dedicated to customer service excellence, continuous improvement and best practices
• Encourage open communication between team members and internal customers and suppliers suggesting and driving forward ideas for effective and collaborative ways of working together to achieve service excellence
• Define operational performance standards and streamline business processes that will enhance service excellence and order entry accuracy
• Review daily priorities and progress towards achieving sales targets take appropriate action to ensure production planning and on time delivery targets are achieved
• Remain aware of new product developments and provide input to the business on customer service and support challenges
• Encourage continuous improvement by team oriented learning and training

Contracts and Tenders
• Review all contracts and negotiate key elements of current contracts (in conjunction with the GM) and those being tendered for, to ensure compliance with relevant standards of measurement and pricing to meet Business Plan objectives and conditions within the contract
• Assist in contract & tender calculations sales plan and convert it into a set of objectives and plans for execution
• Establish objectives and strategies for managing the contribution to organisational objectives relating to tenders
• Build and maintain an effective contract and tender process ensuring accurate completion of all documentation relating to tenders
• Develop and control relationships with successful contract / tender customers
• Manage and control the delivery of tenders when necessary

Staff Management
• Responsible for performance management of staff and conducting performance appraisals
• Take decisions in a timely and appropriate manner, whilst at the same time ensuring that others follow similar principles to support business revenue growth and profit objectives
• Focus and push both self and others to achieve targets, budgets and goals despite any opposition or antagonism encountered
• Develop trust and be willing to build relationships and counsel and assist others to achieve organisational objectives
• Provide a positive and innovative work environment and encourage people to accomplish tasks
• Achieve results through developing leadership, informed decision making skills and discipline to applying standard operating procedures and a systematic approach
• Create a sense of urgency to situations, demonstrate a proactive approach, be willing to become involved in order to increase the pace and achieve goals and objectives
• Deal effectively with grievance in accordance with company grievance procedure
• Responsible for upholding and maintaining discipline where employees fail to adhere to company rules or where performance is unacceptable
• Management and authorization of staff sick and annual leave on ESS
• To assist in the full scale function of recruitment and selection that falls under the commercial role
• To assist in change management initiatives as may be required
• Responsible for identifying and managing training objectives within the department in order to fulfill business units skills requirements and succession planning
• Transfer skills to team by effectively training, mentoring and coaching

Maintain Effective Communication
• Develop open and effective communication with the General Manager, all Management teams, support staff, external customers and suppliers
• Share knowledge with others to draw on skills of experts where required to fulfill customer requirements
• Apply a customer driven and consultative approach to managing the commercial function using excellent statistical reporting and presentation skills
• Attend meetings with management and supervisory team within production to ensure that timeframes and customers’ requirements are met
• Provide accurate and timely reports and information to all relevant parties i.e. customers, divisions and departmental heads

Salary: R 70K – R 80K CTC

Contact:

Contact Person: Jessie Buxton

Tel: 031 303 6225

Email Address: jessie@schlemmer.co.za

Sales Co-ordinator/ Tele Sales

Position:

Sales Co-ordinator/ Tele Sales

Description:

Our client, a Food Service Distribution Company in Durban North, is looking for an Sales Co-ordinator/Tele Sales.

Must Have:
• Matric
• Minimum 2 years sales/work experience, preferably in the food service industry
• Computer skills essential (Pastel experience highly Advantageous)
• Diploma (Advantageous but not necessary)
• Must have excellent communication skills at all levels and be a peoples person with good Multi-tasking skills
• Must be able to work under pressure
• Must be able to work as a team player
• Meet deadlines and targets
• Be a fast learner and enjoy interacting with customers

Responsabilities:
• Answering of telephone lines
• Inbound and Outbound Telesales
• Processing and capturing of sales orders/ back-orders / tax invoices
• Customer quotations, queries etc
• Emailing
• Assisting Sales Representatives and Managers with various administration work
• Following up on customer leads
• General day to day Telesales and Administrative work including printing, laminating, checking of truck files and loads, assisting with receiving dept, typing of letters etc

Salary: R 4000 – R 7000 + Incentives

Contact:

Contact Person: Tracy-Jayne Tomlinson

Tel: 031 303 6225

Email Address: tracy@schlemmer.co.za

Back